Attention: None of the electronic components and accessories can be reused or recycled. Due to the technician’s objective knowledge on the products and the different level of skills, as well as the variables due to different users’ handling experience, the final result of the refurbishment can vary. We will try our best to provide you the best after service experience. Meanwhile, we strongly suggest you check and test the screen before the refurbishment. Should you find any broken wires or issues with the screen, please notify us at once. We sincerely remind you that 99% of the time, the screen explosion (e.g.: not turning on, party black screen, stripes on the pictures) is due to human errors. You might unintentionally destroy the screen at testing, say, press on the connectors, inner screen corners, etc. These circumstances are not included in the warranty.
Return and Exchange Procedure:
2.1 Spain and Portugal Inland
- If you return value is over 100€, we will add the RETORNO service for free at your next order. When Courier delivers the new order, they will ask you for the return products. You only need to put a note when you place the order in the messaging area –Return Service Requested – either in Spanish or English. (Messaging area is at the step 3, underneath the “update address”. This is where you can free type your note to us.)
- If your return value is lower than 100€ but you would like to exchange your products right away, we will add 3€ for RETORNO service.
- If you just wanted to return without any new orders, regardless of the value of the return, we will charge you 6€ courier fee.
2.2 Spain and Portugal islands
You can send the registered mail (Correo Certificado) to us. If your exchange value is above 200€, we will pay for your postage with store credit/voucher. Please check with our customer service with the extra cost should you decide to have our courier pick up your return items.
2.3 Other European Union
We can arrange the pickup with UPS. We will quote you the shipping fee based on the return value, weight and dimensions. Please contact our customer service for details.